Return / Refund Policy
Do you accept cancellations, returns or exchanges?
First off, If we mess up. We make it right.
- We gladly accept cancellations within 24 hours of purchase.
- After the 24 hours ALL SALES ARE FINAL.
- Adding a RUSH Order fee within 24 hours of original order is acceptable & applies to entire order. After 24 hours, Message Jodiann to see if she can meet your deadline.
We honor our work. We do return / exchanges for work not as promised, mistakes we make based on our imperfections or lack of attention to detail.
Bepo Nails absolutely does not accept returns or exchanges on items WORN, FILED, GLUED, CUT, CRUSHED, or OVER-PAINTED. If you do these actions you are responsible for the outcome. In short, you get to keep them.
Bepo Nails does not accept returns or exchanges of Whole Custom Sets or Parts of Custom Sets. These are made to your specific requirements under your instruction.
Bepo Nails does not accept returns or exchanges based on sizing issues.
- If you measured your nails incorrectly.
- Did not use the sizing kit properly.
- Chose to use a sizing kit we did not provide.
- Chose to guess or left the decision to chance.
- Top Down Photo. Show hand with nails on or just nails if not applied yet.
- Side View Photo. Show side of finger(s) or side of nail if not applied yet.
- Down The Barrel Photo. Show finger pointed at the camera so we can see the top of the nail and your finger underneath. If the nail is not on a finger, pinch nail in fingers to hold it so that the camera can see down the nail front.
- Underside Photo. Show the underside of nail close up so we can see anything on the underside of the nail.
Choosing not to send photos, inability to send photos, no longer having the product to take photos off, ends the return process. We need to see the problem to help.
Tell us what the problem is.
Explaining what happened and what your needs are helps us decide what to do.
We decide on a case by case basis if we will offer a complete refund, partial refund, exchange or any combination of these. Or none at all. Each case will be different. We promise to be quick about it, make it a priority and not leave you without answers. We will always be kind.